Is Your Server On Borrowed Time?
When did you last check that your business-critical server is still
covered under warranty? Continued use of a server after its
manufacturer’s warranty has expired poses a great danger to your
organization’s business continuity. Since a server “serves” all other
computers on your network, if it is not operational, affected employees
may suddenly be taking a very expensive coffee break.
Most manufacturers supply servers with a 3-year warranty — and after the
initial 3 years, you may be able to extend the warranty for another
couple of years for a reasonable enough price. But if it’s already been
5 years, your hardware warranty may expire without warning and without
an opportunity to renew — at any price. Most hardware manufacturers will
not agree to a warranty on equipment over 5 years old. Once
manufacturers no longer cover the hardware under warranty they generally
will no longer make, stock, or sell replacement parts for it.
If your server is out of warranty you face a big risk: the older the
system gets, the more likely something will go wrong. We encounter two
or three horror stories each year in which customers are down for
several days while they scramble to find parts for their outdated
servers. The cost just to get up and running again can exceed $1000. Add
to that being offline for days — missed sales opportunities, late
shipments, late payments — and what is the real cost?
Hardware isn’t as expensive as it used to be. A new server that will
outperform your current system with 5 years of 24/7 4-hour response time
support averages between $4,500 and $8,000 (depending on specific
requirements). It’s an investment in your company’s future, effectively
a 5-year insurance policy against extended downtime due to hardware
If you’d like us to help you evaluate your hardware needs, contact the
Qantel Help Desk at
email@example.com or 630.300.6997. We can provide a sample server
specification for you to discuss with the vendor of your choice.